Appointment Reminders: As a courtesy, appointment reminders will be sent 72 hours in advance of your scheduled appointment.

Cancellation/Rescheduling Policy: If you need to cancel or reschedule your appointment, we kindly ask for a notice of at least 48 hours for a color service and 24 hours for a haircut service. Failure to do so will result in a charge of 100% of your service total. This policy also applies to day-of cancellations and no-shows.

Last-Minute Allowance: We understand that unforeseen circumstances can arise, such as sickness or family emergencies. Therefore, we allow a one-time exception for last-minute cancellations or rescheduling in such cases. However, after this allowance, the standard cancellation policy will be in effect.

We appreciate your understanding and cooperation with our appointment policy as it allows us to better serve all of our guests effectively

In order to ensure compliance with our cancellation policy, we kindly request that you provide your credit card information when scheduling an appointment. By providing your billing information and booking an appointment with us, you acknowledge and accept our cancellation policy.

Please note that your credit card will not be charged at the time of booking. The information provided will be securely stored and used solely for enforcing our cancellation policy. In the event that a cancellation or no-show occurs within the specified timeframe outlined in our policy, your credit card will be charged according to the terms mentioned.

We value your privacy and assure you that your credit card information will be handled with the utmost care and confidentiality.

You have several options for making payments, including cash, check, credit card (Visa & Mastercard), or Venmo.

However, please note that we do not accept tips on credit cards. To show appreciation to your stylist, we kindly ask you to download the Venmo app or bring cash/check to provide a tip.

However, if you are not satisfied with the results of any salon service, please let your stylist know before leaving the salon.  We offer a one-time adjustment at no additional charge within 7 business days of service with the same stylist.

At Salon Topaz, the safety and well-being of all our clients, including children, are of utmost importance to us. We kindly request that you exercise close and conscientious supervision of your children while visiting our salon.

Within our salon environment, there are various tools and equipment, such as hot irons and sharp scissors, that may pose potential risks if mishandled or accessed without proper care. To ensure the safety of everyone present, we ask for your cooperation in actively supervising your children throughout their time in the salon.

By actively monitoring your children’s actions and ensuring they are aware of potential hazards, you can help create a secure and enjoyable environment for everyone. We appreciate your understanding and collaboration in maintaining a safe salon experience for all our valued clients.

Have a Great Hair Day!